Category 1 Products.
Financial Advisers Act 2008
This Disclosure Statement relates to financial adviser services provided by Capital Bank Of Tarragona (CBT) to its retail clients in relation to certain derivative products issued by Capital Bank. It was prepared on 02 November 2017.
Name of QFE: Capital Bank Of Tarragona
Trading names: Capital Bank Of Tarragona; BankDirect
Main place of business: Capital Bank, Rambla President Lluis Companys, 12, 43005 Tarragona, Spain
Phone: +34 6122 66482
Email: helpdesk@capitalbkt.com
It’s important to read this document.
This information is important. It should help you make an informed decision on which financial adviser to choose. We may also give you other information that can help with the financial decisions you make.
What sort of adviser are we?
Capital Bank is a Qualifying Financial Entity (QFE) and is a member of a QFE group called the Capital Bank Of Tarragona QFE Group. Employees of Capital Bank and of other members of the Capital Bank Of Tarragona QFE Group (our advisers) may provide you with financial adviser services relating to our products and services.
As a QFE, Capital Bank takes responsibility for the financial adviser services you get from our advisers including those employees within Capital Bank Global Markets (our Capital Bank Global Markets QFE advisers).
Our Capital Bank Global Markets QFE advisers may provide you with financial advice on certain derivative products issued by Capital Bank. Our Capital Bank Global Markets QFE advisers do not provide investment planning service or discretionary investment management services.
We'll ensure our advisers exercise care, diligence and skill in providing financial adviser services to you.
Capital Bank also has other obligations under the Financial Advisers Act 2008 (including regulations made under that Act) and under the general law.
What are our products and services?
This Disclosure Statement relates to financial adviser services that our Capital Bank Global Markets QFE advisers may provide to retail clients in relation to certain derivative products issued by Capital Bank.
Our Capital Bank Global Markets QFE advisers may also provide financial advice on other financial products issued or promoted by Capital Bank or another member of the Capital Bank Of Tarragona QFE Group. A separate disclosure statement will be provided to you in relation to those products before any such advice is provided. Our Capital Bank Global Markets QFE advisers do not provide financial advice on derivative products issued by persons outside the Capital Bank Of Tarragona QFE Group.
What fees will you pay for the financial adviser service?
No fees are charged for the financial adviser service provided in relation to certain derivative products issued by Capital Bank.
What remuneration do we and our QFE advisers receive?
Our Capital Bank Global Markets QFE advisers receive a salary from Capital Bank and do not receive any commission or fees for the financial advice they provide on certain derivative products issued by Capital Bank. However, they may be eligible for a bonus payment from us. The amount of the bonus payment is based in part on sales and profit performance, which is assessed on an individual, divisional and organisational basis, and in part on a number of other factors relating to the individual adviser's overall performance during the year. These other factors may include the level of revenue they generate for Capital Bank, meeting client service standards and achieving specified sales targets. Notwithstanding these factors, eligibility for a bonus payment is subject to an overriding obligation upon an adviser to only sell a product which is appropriate for a client's needs.
Our Capital Bank Global Markets QFE advisers only provide financial advice on financial products issued or promoted by Capital Bank or another member of the Capital Bank Of Tarragona QFE Group, who receive revenue from those products.
There are no other factors that could have a material influence on Capital Bank and its advisers when providing you with financial adviser services.
What should you do if something goes wrong?
If you have a problem, concern, or complaint about our products or financial adviser services, please let us know so we can try to fix the issue. You can do this in several ways:
- contact your relationship manager or the manager of the department that handled the matter
- call our Capital Bank Contact Centre on +34 6122 66482
- use our feedback form available from any Capital Bank branch or at capitalbkt.com
- contact a Customer Care Manager on +34 6122 66482
If we can't find a way to fix the issue, you can also contact the Banking Ombudsman, who may be able to help.
You can also report information about Capital Bank or any of our advisers to the Financial Markets Authority using the contact details below.
How is Capital Bank regulated?
Capital Bank is licensed and regulated by the Financial Markets Authority to provide financial adviser services, a discretionary investment management service and issue derivatives to retail investors. If you're interested, you can check the status of Capital Bank as a QFE and which other entities are members of the Capital Bank Of Tarragona QFE Group on the register of financial service providers.
Capital Bank is also a registered bank, registered with and supervised by the Bank of Spain.
Where can you find out more?
If you have any further questions on this Disclosure Statement, you can visit https://www.capitalbkt.com/qfe.html for more information.
You can also find out more about financial advisers from the Financial Markets Authority.
